Returns

We understand that things do not always go to plan. Please see below for the best way to start a return. If in doubt, please do not hesitate to contact us at support@indigolounge.co.uk or 0800 8611929 and we'll be happy to help.

Change of mind
If you change your mind, no problem, you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging (where applicable). For change of mind returns from UK Mainland, the per item cost of return is £49 (chairs/armchairs, including armchair and footstool sets) and £69 (sofas), which will be deducted from the total amount refunded.

Please note that the above returns costs do not apply when returning purchases from Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands, as they are either not considered to be part of Mainland UK or are classed as such due to postal logistics. The cost of return in this instance must be borne by the consumer, but please get in touch with us if you are not entirely satisfied with your purchase and we'll do our best to assist with your return.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, not as represented or if you receive the wrong item, so that we can evaluate the issue and make it right.

We appreciate it is not always possible to check this fully in the presence of the driver, so please check the external packaging (where applicable) and if signs of damage are present, please write 'Damaged' on the delivery note.

We allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may be rejected. To report damages, please email us at support@indigolounge.co.uk

We take full responsibility for any damage found during inspection only upon delivery.

Warranty
We offer a 1 year guarantee against manufacturing defects, and we will either repair or replace (at our discretion) the item free of charge. We reserve the right to refuse service should the complaint be due to causes other than faulty manufacture or defective materials or should the product be in an unhygienic condition. We do not guarantee to supply any replacement in matching fabric. Substitute materials of at least equal quality will be supplied in the event that the original materials are no longer available.

Exceptions / non-returnable items
Certain types of items cannot be returned, including personalised and custom built products. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund has been approved. Once approved, you’ll be automatically refunded on your original payment method (minus returns costs for change of mind returns). Please remember it can take some time for your bank or credit card company to process and post the refund too, but this should not take longer than 7 days. If your refund has not been completed within 7 days please contact us.